FAQs

HOW CAN I CONTACT YOU?

You can email us at support@bikimiswim.com or reach out on social

WHAT SIZE SHOULD I ORDER?

Email support@bikimiswim.com or reach out on social so we can help you personally find your best fit! We have also created a sizing guide, which can be seen here.

 

HOW MUCH DOES DELIVERY COST?

See delivery costs and options here

WHAT PAYMENT METHODS DOES BIKIMI ACCEPT?

We accept all major Credit Card Payments and Paypal.

IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?

Absolutely! Bikimi is based managed and run between the UK and LA so there will always be someone available to help you. Bikimi also uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact support@bikimiswim.com and we will contact you regarding an alternative method to place your order!

 

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you need to make any changes to your order, please contact us at support@bikimiswim.com within 6 hours of placing your order.  We will not be able to make any changes beyond that period.

 

WHEN WILL MY ORDER ARRIVE?

We generally deliver all orders in 3-5 working days

There may be the occasional delay due to Customs Clearance processes which are out of our control

Bikimi uses DPD, DHL or Fedex for all orders

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email support@bikimiswim.com

  

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Bikimi does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by Bikimi, please contact your local customs office to find out more information if you are unsure of the charges.

HOW DO I TAKE CARE OF MY SWIMSUIT?

Do not put in the washing machine or iron. Simply rinse after contact with salt water or chlorine.

Hand wash with cold water, using mild, gentle soap.  Lay flat to dry in the shade. 

WHAT IS YOUR RETURN POLICY?

We offer 14-days, hassle-free return for your bikini.

The item/s must be in original condition with returns tag and hygiene seal remaining in place.  Item/s must not have been worn, washed or altered in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements. 

Bikimi offers a full refund (item price excluding original shipping cost).

All returns can be sent to our Returns Warehouse(s) based in the United Kingdom or United States.

HOW DO I REQUEST A RETURN?

Requesting a return has never been this easy!

We offer 14-days hassle-free return for your bikini.

To initiate a return, simply email us at support@bikimiswim.com using the e-mail address used to process your order within 14 days of receiving your parcel. Once your RA Number is assigned, the product must be received back by Bikimi within 14 days.

Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs. 

Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).

Bikimi cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

DO I NEED TO RETURN THE WHOLE SET?

If you are exchanging: you only need to return the piece/s you wish to exchange.

If refunding: the full set must be returned (top, bottom and bag).

We cannot issue refunds for a partial return of a top or bottom

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us a support@bikimiswim.com so we can urgently review the matter for you!